DISCOVER THE OCS INVENTORY PROFESSIONAL OFFER
OCS Inventory Professional gives you the confidence that your OCS Inventory infrastructure is backed by the best technical expertise available to meet the needs of your business. This release contains a large number of services such as support, consulting and administrative tools that allow you to optimize your assets management.
Our detailed offer
Professional OCS Inventory Version
Access to a quarterly released professional version including all news and security updates.
Scripts and technical documents
Access to administration scripts and professional tools to optimize the management of your assets. (LDAP group sync, recurrent deployment, create a theme, etc..)
The hosted offer provides you a secure and optimized infrastructure to inventory your assets.
Advice and expertise
Privileged space of exchange with the project development team. Advice and expertise to accompany you in day to day management.
Access to an helpdesk platform to solve your problems at your earliest convenience.
OCS Inventory team will take care of updating, configuring your infrastructure.
- OCS Inventory Server
- OCS Inventory Agents
- ocs inventory tools
- professional support
- Application maintenance
- advice and expertise
- Professional documentation
- administration tools
- saas hosting
- it outsourcing services
professional saas version
The support works with timestamped tickets, that is, a ticket corresponds to 1H.
When you create your ticket, our team guarantees you a maximum working time of 4 hours to to take in charge the ticket. Following a qualification of the impact of the problem, a resolution time will be attributed :
- Critical problem 4 Hours (working hours) *
- Non-Critical problem 8 Hours (working hours) *
- Question or advice related 24 Hours (working hours) *
The support allows you to solve a problem encountered on a system already in place.
* Working hours are from 9:00AM to 12:00AM and 2:00PM to 6:00PM UTC + 1.
The application maintenance works as a time credit. It allows you to perform adaptive and scalable maintenance. It can be used to update the application systems as well as adapt it according to your needs.
If the demand exceeds a certain time, it can lead into a quote and additional fees.
Frequently Asked Questions
Why should i pay for an open source software ?
Installing and maintaining a solution on large infrastructure can be time consuming. The professional OCS Inventory version gives you access to quarterly released updates as well as the ability to consult experts of the solution at any time. You also benefit from advanced expertise and a guarantee of results.
How will the support be managed ?
The support will be realized through a dedicated platform. On subscription, you will be able to login to that platform and submit requests.
Does the professional version include additional features in OCS Inventory ?
The professional version gives access to another version of OCS inventory supported by the publisher. This version includes the latest updates (features, security patches).
In which languages can support be provided ?
Support can be provided in French and English.
Need more informations on OCS Inventory’s professional version ?
You will have a professional space that allows you to access additional services.