Guarantees for i.t. professionnals
In choosing OCS Inventory professional services, the editor will install, optimize and support your asset management software. You will be sure to take advantage of the best expertise and use an inventory tool perfectly fitted to your IT infrastructure. Professional offers are package containing not only support, advises, consulting, but also hosting if you prefer a SAAS solution.
OCS Cloud SERVICE
An all-in-one solution allowing you to manage up to 5 000 assets. Fast integration, continuously available, ready to use, safe hosting…
195€ HT / month
+990€ HT installation pack
Includes:
- saas hosting services
- infogerance & supervision
- major and minor updates
- support : 3 tickets/Year
installation pack:
- installation
- setting
- Helping tool to deploy agents
- coaching to take control of your solution
OCS basic SERVICE
An assurance to smoothly use OCS Inventory. An offer made for companies and public administrations that need on-premise solution.
From 1 000 to 10 000 assets:
700€
+ 0,80€ HT / asset / year
from 10 000 assets:
contact us
Includes:
- setup – 1st year :
setting & coaching to take control - 1st and 2nd level support:
3 tickets / year (48h) - Unlimited 3rd level support
- evolution after 1st year :
one-day prestation / year
(audit, updates, plugin installation, course….)
OCS pro vip SERVICE
Each IT infrastructure has special characteristics. Pro VIP offer exists for IT team needing extra guarantees next to the edition team. It is only possible by directly chatting with developers that are always available to help you.
from 1 000 to 10 000 assets:
1 700€
+ 0,90€ HT / asset / year
from 10 000 assets:
contact us
Includes:
- setup – 1st year :
setting & coaching to take control - 1st and 2nd level support:
10 tickets / year (4h) - Unlimited 3rd level support
- evolution after 1st year :
one-day prestation / year
(audit, updates, plugin installation, course….) - support by direct chatting
with dev & sysadmin team - allowing you to have a special role next
to development team and project community - “VIP ROADMAP” :
if your idea is useful for all users, it will be develop in priority and faster available
DISCOVER THE OCS INVENTORY PROFESSIONAL OFFER
OCS Inventory Professional gives you the confidence that your OCS Inventory infrastructure is backed by the best technical expertise available to meet the needs of your business. This release contains a large number of services such as support, consulting and administrative tools that allow you to optimize your assets management.
Our detailed offer
Professional OCS Inventory Version
Access to a quarterly released professional version including all news and security updates.
Scripts and technical documents
Access to administration scripts and professional tools to optimize the management of your assets. (LDAP group sync, recurrent deployment, create a theme, etc..)
SAAS Hosting
The hosted offer provides you a secure and optimized infrastructure to inventory your assets.
Advice and expertise
Privileged space of exchange with the project development team. Advice and expertise to accompany you in day to day management.
Professional support
Access to an helpdesk platform to solve your problems at your earliest convenience.
Application maintenance
OCS Inventory team will take care of updating, configuring your infrastructure.
Support
The support works with timestamped tickets, that is, a ticket corresponds to 1H.
When you create your ticket, our team guarantees you a maximum working time of 4 hours to to take in charge the ticket. Following a qualification of the impact of the problem, a resolution time will be attributed :
- Critical problem 4 Hours (working hours) *
- Non-Critical problem 8 Hours (working hours) *
- Question or advice related 24 Hours (working hours) *
The support allows you to solve a problem encountered on a system already in place.
* Working hours are from 9:00AM to 12:00AM and 2:00PM to 6:00PM UTC + 1.
Application maintenance
The application maintenance works as a time credit. It allows you to perform adaptive and scalable maintenance. It can be used to update the application systems as well as adapt it according to your needs.
If the demand exceeds a certain time, it can lead into a quote and additional fees.
Frequently Asked Questions
Why should i pay for an open source software ?
Installing and maintaining a solution on large infrastructure can be time consuming. The professional OCS Inventory version gives you access to quarterly released updates as well as the ability to consult experts of the solution at any time. You also benefit from advanced expertise and a guarantee of results.
How will the support be managed ?
The support will be realized through a dedicated platform. On subscription, you will be able to login to that platform and submit requests.
Does the professional version include additional features in OCS Inventory ?
The professional version gives access to another version of OCS inventory supported by the publisher. This version includes the latest updates (features, security patches).
In which languages can support be provided ?
Support can be provided in French and English.
Need more informations on OCS Inventory’s professional version ?
You will have a professional space that allows you to access additional services.